Refund Policy —
72-Hour Money-Back Guarantee

1. Refund Eligibility

You are eligible for a full refund if you meet all of the following conditions:

• Your refund request is submitted within 72 hours of your initial payment confirmation.
• You have experienced a technical issue that our support team was unable to resolve within a reasonable timeframe.
• Your account has not been used for an excessive amount of streaming that indicates service satisfaction.

Free Trial Users

Free trial accounts are not eligible for refunds as no payment is collected. If you are using our free trial and experience issues, please contact our support team immediately — we will resolve any technical problems at no charge.

2. How to Request a Refund

To submit a refund request, contact our support team through one of the following channels:

• WhatsApp: +44 7478081301 — available 24 hours a day, 7 days a week.
• Email: contact@TrekToronto.ca — we respond within a few hours.

Please include the following information in your refund request:

• The email address associated with your account.
• Your payment confirmation number or transaction reference.
• A brief description of the issue you experienced.

3. Refund Processing

Once your refund request is approved:

• Refunds are processed within 3 to 7 business days, depending on your payment method and financial institution.
• The refund is returned to the original payment method used at the time of purchase.
• You will receive a confirmation message via WhatsApp or email once the refund has been initiated.

4. Non-Refundable Situations

Refunds will not be issued in the following circumstances:

• Refund requests submitted after 72 hours from the date of payment.
• Issues caused by the customer's internet connection, device incompatibility, or incorrect app configuration.
• Subscriptions that have been fully consumed or used without reported technical issues.
• Abuse of the refund or free trial system (multiple accounts, repeated refund requests).

If you are experiencing connection issues, please contact our support team before requesting a refund — in most cases, our technical team can resolve the problem immediately.

5. Plan Upgrades & Changes

If you wish to upgrade your subscription plan before it expires, the remaining value of your current plan is applied toward the new subscription — you never lose any portion of your existing payment.

Contact us via WhatsApp or email to arrange any plan changes.